Journal of Environmental Treatment Techniques  
2019, Volume 7, Issue 4, Pages: 794-801  
J. Environ. Treat. Tech.  
ISSN: 2309-1185  
Journal weblink: http://www.jett.dormaj.com  
The Effects of Environmental Management System  
towards Company Financial Performance in  
Southern Region of Peninsular Malaysia  
1
,2,3  
1,3  
M.F.M. Sam *, A.L. Shuqi  
1
Faculty of Technology Management and Technopreneurship  
2
Centre for Robotics and Industrial Automation (CeRIA), Fakulti Kejuruteraan Elektrik (FKE),  
3
Universiti Teknikal Malaysia Melaka (UTeM)  
Received: 03/08/2019  
Accepted: 15/09/2019  
Published: 16/09/2019  
Abstract  
Environmental concern and issues has been rising rapidly in the current industry. This has caused Malaysian firms now to put  
their focus on environmental issue and green technology. However, besides on focusing on produce more green product, firms should  
also focus on how to manage. Environmental Management System (EMS) is the suitable tool for an organization to manage their  
environmental issues and improve environmental impacts. This study presents evidence of company’s performance which certified  
with ISO 14001. Despite the resources needed for EMS is high, there are few benefits include improving firm's production  
performance and reducing cost which will leads to enhance overall performance. Three companies certified with ISO 14001 were  
interviewed to obtain the response and opinions on the effects of implementing EMS within their organizations. Results shown that  
organization implemented EMS received many benefits and improvement. Although the cost of implementing EMS is high, the  
research still obtain positive results from companies with EMS. Based on the results received, it can conclude that EMS is the tool for  
organization to manage and overcome environmental issues and improve environmental performance. At the same time, companies  
are able to improve their overall performance other than only environmental. It is hope that this study able to encourage more  
Malaysia firms to implement EMS.  
Keywords: Environmental Management System, Effects, Performance, Implementation  
1
Although environmental awareness is increasing on product  
1
Introduction  
and services, management responsible behavior still low.  
Government has taken action by enforcing rules and  
regulations on environmental issues towards firms for their  
environmental responsibilities and to overcome the arising  
problems of environmental (52).  
The most common pollution problem in the world right  
now will be greenhouse effect where the earth’s temperature  
is rising and causes global warming. This has resulted that  
many consumers are aware of this problem and try to make a  
change in their purchasing behavior as they have highly  
influence and impacts on the environmental issues. Therefore  
many firm has make environmental issue as a part of strategic  
planning and management while producing their products  
Environmental issue is one of the major problem in the  
current world. Malaysia now faces a diverse range of  
environmental issue. The environmental issues are becoming  
more complex and challenging due to a few challenges such  
as emerging of new kind of products, changing in  
manufacturing process, regulations not updated, etc (Ahmad  
Kamarulnajuib, 2013). Therefore, the level of environmental  
concern has been growing in recent years. Firms and  
manufacturer now also focus more on environmental issue.  
Solving environmental issue has become a major aspect when  
creating an innovation. Industry focus on producing  
environmentally friendly products and service to the market.  
(
Donnelly et al., 2006, Maas, Schulster and Hartman, 2014).  
Corresponding author: M.F.M. Sam, (a) Faculty of  
Technology Management and Technopreneurship, (b) Centre  
for Robotics and Industrial Automation (CeRIA), Fakulti  
Kejuruteraan Elektrik (FKE), (c) Universiti Teknikal  
Organizations are starting to produce their product or services  
with aspect of environmental friendly to prevent more  
pollution occurs and worse. As stated by Graziela and Sergio,  
the companies and environment hold an undeniable  
Malaysia  
Melaka  
(UTeM).  
E-mail:  
mohd.fazli@utem.edu.my.  
794  
Journal of Environmental Treatment Techniques  
2019, Volume 7, Issue 4, Pages: 794-801  
relationship as the operation and production of companies  
can affect the environment in every way.  
Environmental management system can be considered as  
strategic management or sustainable management as its  
purpose is to reduce environmental impacts and is a  
continuous improvement. The system is usually used by firms  
to monitor and control the environmental impacts that had  
caused by business activities.  
Lately, the awareness of how important to protect the  
environment has increasing among the society and causes  
business community to take environment issues seriously and  
vital in business (8, 33, 48, 62). This has resulted firm eagers  
to get recognition of these environmental demands by  
changing their product or services lifecycle, decrease  
production cost and reduce waste of production (2). Despite  
Malaysia has make great efforts of attracting foreign investor  
to come and invest on green industry, Malaysian consumers  
still lacks of environmental responsible behavior practices.  
Therefore, a study on how environmental management  
system can help to solve the world problem and create  
awareness is needed.  
2
Literature Review  
2
.1 Environmental Management System in Malaysia  
By implementing environmental management system in  
an organization indicates of owning a certification of  
environmental management system standard known as ISO  
1
4001. The standard is determined by the International  
Organization for Standardization (ISO). The certification will  
be granted to organization with environmental awareness  
integrated into their management system with the purpose of  
reducing environmental footprint. Certification International  
Malaysia (11) has also stated that ISO 14001, the  
international standard for EMS is to help organization reduce  
their business’ environmental footprint and decrease  
pollution and waste caused by the organization with  
compliance to rules and regulations of environmental.  
1
.1 Environmental Management System (EMS)  
Environmental Management System (EMS) is a system  
designed to help organization manage their environmental  
impacts and improve environmental performance of their  
products and services. EMS can be considered as  
a
framework for managing organization substantial  
environmental impacts. According Khanna and Anton (2002)  
EMS can be expressed as a makeover of an organization and  
motivation of making effort towards integrating  
environmental management practices in production to reduce  
pollution and continuous improvement. Environmental  
management system (EMS) is a continuous improvement  
way to organize, plan, making decision for all aspects of a  
firm’s environmental performance and reducing negative  
impact on environment (24). The system is a tool that can  
help to manage current and also future environmental impact.  
An EMS is said to be a continual cycle of planning,  
implementing, reviewing and improving the processes and  
action that support the organization to achieve its business  
and environmental goals (Tonino, Gaetano, Fabrizio). An  
EMS integrates environmental management into an  
organization’s daily operation, long term planning and  
quality management systems.  
ISO 14001 according to European Certification Group  
Malaysia (2017) is a worldwide acknowledged rules with  
purpose of handling environmental issues and aspects related  
to the organization and decrease their environmental impacts.  
Environmental management system is adopted globally,  
many countries government encourage firms to actively use  
environmental management system (45). The role of ISO  
1
4001 is to fulfil customer needs and regulations  
requirements for environmental performance with continual  
process improvement. According to Melnyk et al (2003),  
EMS can be expressed as a guideline for an organization to  
develop, manage and control environmental impacts by  
reducing waste and compliance with regulations.  
Implementation of EMS provides lots of benefits from  
different aspect such as increase in productivity,  
competitiveness, profitability and improved corporate image  
(
59, 64).  
EMS can be also expressed as a tool to enhance the  
dedication of the organizations to comply with environmental  
laws and to prevent the pollution. Environmental  
management is a worthy investment for firms to commit for  
reducing environmental impact, which may also affect firm  
competitiveness, increase rate of productivity and efficient  
use of energy. EMS is a set of processes and practices that  
enable an organization to reduce its environmental impacts  
and increase its operating efficiency (Tonino, Gaetano,  
Fabrizio). Environmental management system affects an  
organization’s competitiveness by increasing the firm  
productivity with efficient use of resources and energy (35).  
The implementation of EMS can be a source of  
competitive advantage for manufacturing companies who aim  
for international market. It is shown by Roy and Vezina  
2
.2 Environmental Performance  
Environmental management  
system within  
an  
organization can affect significantly on the environmental  
performance. According to Da Silva and de Medeiros (2004),  
they have identify that environmental management assist the  
company to improve environmental performance, reduce  
cost, enhance corporate image with regulators and investors,  
decrease pollution, save resources and penetrate new markets.  
Hull and Rothenberg (2008) have stated that environmental  
and business activities cannot be accomplished  
simultaneously as there is relationship between them that  
they will affect each other. Goh, Suhaiza and Nabsiah (2016)  
have mentioned that implementing an ISO 14001 EMS will  
help the firm to improve economic performance and at the  
same moment enhance its environmental performance.  
(2001) that environmental initiatives can be used to increase a  
firm’s innovative capability. The aim of EMS is to help  
organizations to reduce energy consumption, waste and the  
use of ozone depleting substances and produce more  
environmentally friendly products and improve its  
environmental impact and prevention of pollution (14).  
2
.2.1 Reduce Waste  
ISO 14001 provides a framework and guides on how to  
handle waste. With implementation of environmental  
management system, environmental aspects such as waste  
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Journal of Environmental Treatment Techniques  
2019, Volume 7, Issue 4, Pages: 794-801  
will be identified and define on how to control and handle  
waste. An organization with certified ISO 14001 will look  
into and ensure their supply chain handle and manage their  
waste efficiently (32). According to the requirements in ISO  
al (2005) supported the relationship between environmental  
performance and financial performance due to findings of  
pollution reduction will lead to future cost savings by  
increase efficiency, reduce costs and decrease future  
liabilities. ISO 14001 considered to be the most popular  
environmental management system, there is an undeniable  
relationship between ISO 14001 adoption and financial  
performance. Thus, this have caused many companies in  
Malaysia are motivated to implement such standard (46). ISO  
14001 certification is able to affect positively on financial  
performance of organizations. The results of Hrafnsdottir  
(2011) studies shown that organizations with environmental  
management system or environmental certification ISO  
14001 had positive financial performance.  
1
4001, companies will need to categorize their waste in  
hazardous or not and determine the ways to handle it  
compliance with legislation. Companies with certified ISO  
1
4001 can use waste reduction policies, goals, training and  
reporting to meet ISO 14001 requirements (EPA, 2016). With  
the right support from environmental management system, an  
effective waste management strategy can be applied that will  
repay the investment (61).  
2
.2.2 Reduce Environmental Impacts and Pollution  
Every product or service has an impact on the  
environment during all stages of its lifecycle (31). Activities  
during businesses occupy the main cause for environmental  
impacts. These aspect need to be considered and focus into  
their management and product or services. Thomas (2014)  
supported that environmental management system adoption  
has positive effects on energy use and waste production.  
Thus, with environmental management system, organizations  
are able to participate and make an effort on reducing  
environmental impacts.Based on ISO (2015) report, ISO  
2.3.1 Increase Profit  
ISO 14001 decreases environmental related costs thus  
increase organization profits as well as opening up more  
business opportunities. In the early years, increase  
profitability was the main factor for organizations to  
implement environmental management system (19). Based on  
El-Zeind (2012), he reviewed that organizations with ISO  
14001 certification can experience increase in profit due to  
reduction in expenses. Studies by Renato, Bruno, Valcemiro  
and Aridelmo (2012) have shown that organizations that  
implemented environmental management system get higher  
net income than those without EMS. Thus, this indicates that  
organizations that implement environmental management  
system tend to increase their economic-financial results.  
Furthermore, the study from Hibiki and Arimura (2016) also  
revealed that ISO 14001 raised the market value of  
organization by reducing environmental impact and therefore  
the risk of liability caused by environmental pollution will  
lead to an increase in organization’s profit on a long-term  
basis.  
1
4001 has help to reduce environmental impacts significantly  
on cutting down carbon emissions, dust production and  
recycle on water. Environmental management structure  
motivates firms to prevent pollution by replacing inputs and  
make changes on processes (45). Activities that are carried  
out with the implementation of environmental management  
system are mainly focused on reducing the environmental  
loads such as reduce energy use, waste creation and release of  
chemical (39).  
2
.2.3 Efficient Use of Resources  
Scarce resources has become a severe problem and  
organizations should now pay great attention of this aspect  
into their supply chains and production (53). World global  
resources is depleting over the period, scarce valuable  
resources caused conflicts in the market, all these  
environmental issues are resulted from the non-sustainable  
use of resources by man-generated activities (Marios  
Mavroyiannos). According to Croner’s article (2014),  
environmental management system will ensure management  
to take note that there is sufficient resource are available to  
carry out their business activities. ISO 14001 as an  
international standard helps organizations to improve their  
environmental performance through more efficient use of  
resources (37). An environmental management system can  
assist a business in maximize efficient use of resources as it  
requires organizations to examine their practices and  
determine how their resources can be best managed (44). It is  
suggested by Stephen and Ilona (2006) that resources can be  
allocated more efficiently and effectively with the  
implementation of environmental management system.  
2.3.2 Reduce Cost  
Cost can be reduced with environmental management  
system because implementation of EMS can lead operations  
and management performed effectively and efficiently (Lillah  
and Struwig, 2016). Environmental management system as a  
systematic approach to meet business goals with  
environmental aspect contributes in the benefits of reduced  
costs (22). Environmental management system helps  
organization to use their energy and resource efficiently and  
effectively can helps to reduce cost as they are related to each  
other. Energy efficiency and costs are closely related to  
operating cost which lead to financial performance of  
organization will be affected by their environmental approach  
(13). Moreover, Organizations with implementation of  
environmental management system will also have better  
design and environmental friendly of operational processes  
for example installing energy-efficient lighting systems (49).  
2.3.3 Increase Firm Assets  
Environmental management system is reported to have an  
ability to increase the value of asset in an organization. The  
results of Li and Wu studies (2017) have shown that the  
adoption of environmental management system brings  
increase in total asset. The requirements of environmental  
2
.3 Financial Performance  
Nakao et al. (2007) studied the relationship between  
environmental performance and financial performance with  
calculation method of financial variables. Rowland-Hones et  
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Journal of Environmental Treatment Techniques  
2019, Volume 7, Issue 4, Pages: 794-801  
management system will push organizations to increase  
investment in their manufacturing process and enhance their  
techniques thus this leads to higher total assets. According to  
Wu and Zhou (2011), an organization which invested in  
environmentally assets compliance with environmental  
regulations can maximize in utilization of the assets that  
improve the environment with their operating activities.  
Moreover, Lee, Noh, Choi and Rha study (2014) shown that  
the implementation of ISO 14001 increased a firm’s total  
assets, liabilities and ratio in long run. Besides increasing a  
firm’s asset, ISO 14001 also protects the company, assets,  
shareholders and directors (10).  
thinking and understanding on the importance of  
environmental issues by all within the organization. TÜV  
Rheinland (2017) also stated that the main of environmental  
responsibility is to raise awareness for environmental issues  
among your staff to minimize environmental impacts. With  
the knowledge of knowing environmental management  
system, employees are able to function and carried out task  
given with different environmental responsibilities in new  
position (32).  
2.4.3 Competitive Advantage Can Be Sustained  
Competitive advantage is what makes an organization  
better and differentiate from competitors in customers’ minds  
(4). According to QMI SaiGlobal (2009), organizations are  
able to gain competitive advantage through environmental  
management system by presenting their environmental  
commitment to customers who are greater concern to  
environmental performance of their suppliers. Competitive  
advantage can be gained by interaction with stakeholders on  
environmental responsible compliance with legal and  
regulations and can affect positively on financial results (25).  
Environmental management system standards help  
organization to innovate more products, enhance  
management system process, compliance with rules and  
regulations and improve firm reputation among investors,  
customers and public (9). Environmental variable integrated  
into innovation of products or services can be the source of  
competitive advantage (41).  
2
.4 Corporate Performance  
Pan (2003), Sambasivian and Ng (2008) have find out  
that benefits of environmental management system can be  
categorize into enhance corporate image and reputation,  
motivate employees, profitability, performance, opportunity  
and customer dedication to the company. Corporate social  
responsibility awareness is increasing rapidly and has become  
one of the most important concept in business strategy (40).  
As suggested by Quairel and Capron (2010), public not only  
focus on organization economic performance but also  
concern about their responsible towards individuals, the  
society and the natural environment. Organization is aslo able  
to build a solid foundation of relationship with their supply  
chain parties and community (50).  
2
.4.1 Increase Firm Image and Value  
A good image of corporate image can increase the value  
2.5 Conceptual Framework  
of organization. It can determine the amount of suppliers  
willing to partner with desired organizations and customers  
that are willing to purchase the products or services. With a  
certification of ISO 14001, the organization is able to boost  
their image and value (Anne et al., 2006). ISO 14001 is able  
to enhance an organization’s reputation by presenting  
commitment to best practice. With the certification of ISO  
Environmental management system can affect a company  
performance from different aspect such as environmental,  
financial, and corporate. The relationship between  
implementation of environment management system and  
company performance is expressed in  
framework as shown in figure:  
a conceptual  
1
4001, it indicates that the organization is qualified for  
recognition and will increase it creditability among suppliers.  
One of the main drivers for certification ISO 14001 is to  
enhance firm’s reputation (21). According to Rossignol  
(
2017), environmental management system is able to improve  
Figure1: Conceptual Framework  
an organization’s image with public, regulators, lenders and  
investors. ISO 14001 certifications is able to improve  
company reputation and confidence of stakeholders through  
strategic communication about the implementation of  
environmental management system.  
3
3
Methodology  
.1 Location of Research  
Johor and Melaka are states of Malaysia located in the  
Southern Region of Peninsular Malaysia. Johor is considered  
to be the second developed state in Malaysia after Kuala  
Lumpur. As it is located next to Singapore, many cargos and  
export activities are done in Johor. While Melaka is known as  
the historic state as there are many historic buildings remain  
in Melaka. Despite that, the manufacturing industry in  
Melaka is growing rapidly. There are many international  
firms are investing in Melaka and Johor. Manufacturing firms  
are starting to build plants and basing their production line in  
Melaka and Johor. Johor will be a strategic location for firms  
which invest in exporting their products to other countries as  
Johor own ports. The Star Online (Mar 7, 2017) has reported  
that a local public-listed manufacturing firm has decided to  
2
.4.2 Create Awareness and Responsibility among  
Employees and Suppliers  
Regarding to ISO 14001 standard (30) organizations hold  
a responsibility to make sure employees involved in activities  
that cause environmental impact have received proper  
education and training. With environmental management  
system framework on environmental aspects, employees are  
able to fulfil the expectations of their top management and  
stakeholders by presenting their commitment and  
responsibilities to the environment (23). Based on Neville  
Clarke Organization official website (2015), ISO 14001  
Environmental Management System is able to enhance the  
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2019, Volume 7, Issue 4, Pages: 794-801  
pour in RM500mil worth of investments in Johor. Besides  
that, in 14 Oct 2017 The Star Online once published an  
article of Johor poised to become preferred investment hub.  
In order to become the new regional economic power house.  
On the other hand, based on an article of Bernama (May 8,  
5
Recommendations  
5
.1 Conclusion  
The research is to study the effects of environmental  
management system towards company performance in  
Southern region of Peninsular Malaysia. It was shown in  
many studies indicate that firms certified with ISO 14001  
also means implemented environmental management system  
can bring variety of benefits for an instance increased market  
share, benefits for stakeholders, reduce risks, reduce costs  
and increased productivity.  
2
017), Melaka has received more than RM20 investments of  
projects by global firms in the past four years. Melaka got  
offers from various industries that are interesting to invest in  
Melaka. The Star Online (Aug 9, 2017) has reported that  
Melaka has become the attractiveness of the Malaysia as a  
competitive location for firms to emerge into Asean. There  
are many well-known firms in Melaka such as Texas,  
Infineon, Mamee, SunPower and etc. For an instance,  
Infineon has decided to further expand their firm in Melaka  
by investing a RM240 million facility. In 2015, Melaka has  
also received an investment of RM 35.7 billion and 791  
projects in the manufacturing sector since 1980. Besides that,  
Melaka state government also making effort to attract more  
international investments to the state. There are a few foreign  
companies invested in Melaka and Johor are large scales.  
This indicates that there will be more activities carried out  
and environmental issues in Johor and Melaka will be  
increasing as there are more production line.  
Open  
Code  
Properties  
Respondents’ Words  
1. ―It can improve our  
financial performance and help  
us saved a lot of money‖  
(Krishnan)  
2. ―…and this filter detergent  
normal dish washer is very  
cheap‖ (Baha)  
Saved a lot of  
money  
Cheap  
3
. ―…also the purchase of dish  
Save more than  
twenty thousand per 4. ―We were able to save more  
month  
washer very cheap‖ (Krishnan)  
than twenty thousand per  
month‖ (Krishnan)  
Cost is reduced  
5. ―Our cost is reduced lots  
and trend also dropping‖  
3
.2 Sample  
The study will be undertaken as qualitative research. It  
Reduce  
Cost  
Trend also dropping (Baha)  
consists of one-to-one interviews with three companies  
involving professionals or expertise in the field of  
environmental management system. The results and opinions  
collected are from companies certified with ISO 14001 and  
employees with manager level or person who is in charge of  
ISO 14001 is interviewed. The data from the interviews will  
be counted as a result for the interviewer as an approach to  
the research. Interviewees job position in their respective  
company need to be associated with environmental  
management system. The field of questions to be conducted  
in the interview will cover the research objectives regarding  
the effect of environmental management system towards the  
company based on the aspect of waste, recycling and design  
practices. Qualitative research in the role of theory means  
inductive that generates theory, while in terms of ontological  
orientation qualitative is considered constructionism (34).  
6
. ―…we saved lots of money  
Saved nearly 200K  
per month  
with this method. We have  
saved nearly 200K per month  
since this implementation‖  
(Baha)  
Cost reduction  
7
. ―It is more towards  
Cost of  
manufacturing  
reduced  
contribution towards cost  
reduction‖ (Baha)  
8. ―Therefore, when we are  
able to save lots of energy also  
indicate cost of manufacturing  
is reduced‖ (Baha)  
Table 1: Results of statistical testing  
Positive Σ Negative Σ Remarks  
P/E Ratio  
17  
32  
Positive, not rejected  
ROE  
ROA  
20  
27  
31  
34  
33  
30  
Positive, not rejected  
Positive, not rejected  
4
Data Analysis  
Profit Margin  
Negative,  
rejected  
not  
4
.1 Discussion  
Research Objectives: To identify the effects of  
Operating Margin 17  
ROSF 25  
38  
27  
Positive, not rejected  
Positive, not rejected  
implementing EMS towards company financial performance.  
Three firms, covering a range of industries, were compared  
using the Wilcoxon signed-rank test at a 96 percent  
confidence level with a critical value of 10. The results are  
summarized in Table I and clearly show that none of the  
tested criteria is below the critical value. Therefore, this  
hypothesis could not be rejected for any of the financial  
indicators. This result shows that the market does not  
concentrate the costs of EMS execution significant. Based on  
this explanation, it can be summarized that the results of the  
financial analysis show that the cost of reducing  
The research has shown that there are direct and indirect  
financial benefits can be obtained with the implementation of  
ISO 14001 at all levels of an organization. Based on the  
results, it is shown that through the implementation of  
environmental management system, it significantly affected  
costs of firms by reducing environmental impacts by their  
activities. It is shown in a study that implementation of EMS  
also can gain competitive advantage which will be reflected  
in positive financial results (18).  
environmental effect does not significantly weaken  
company’s profitability.  
a
Based on respondent’s response on the question  
regarding financial performance, both three respondent gave  
positive answer of implementing environmental management  
798  
Journal of Environmental Treatment Techniques  
2019, Volume 7, Issue 4, Pages: 794-801  
system in their organization is able to reduce cost through  
reducing waste, increase profit by reduce raw material.  
Although certification of ISO 14001 may cost them high but  
they are able to save more such as Konica Minolta had saved  
more than twenty thousand per month. Respondent from  
Hitachi Chemical also mentioned that they are able to save up  
to 200K per month by carry out the activities with  
implementation of ISO 14001. However, there is different  
perspective from Mr Jerald from Teck Wah Paper Products.  
He mentioned that the cost to implemented environmental  
management system is high because there are many fees to  
pay and follow up.  
collected and analyzed fulfill the research question and  
objectives of this research. Responses have provided answer  
and opinions that match three research objectives with the  
themes of financial performance, environmental performance  
and corporate performance. Therefore, this research is  
considered to be success as desired outcome achieved and  
targeted objectives are fulfilled. However, there are some  
limitations of this research such as time and location studied.  
This research only covers the Southern Region of Peninsular  
Malaysia, Johor and Melaka. It is due to time constraint and  
only few companies are managed to interview. Thus, it is  
hope that this research can be further studied by expanding  
the research location and time allocated for research.  
Besides  
than  
affecting  
financial  
performance,  
implementation of environmental management system also  
has great impact on environmental performance. The effects  
on environmental performance is the second research  
objective of this study. According to ISO (2014) survey  
results, the most critical issues that required more care were  
decreasing and controlling pollution, plan strategies for  
efficient use of resources and reducing waste and pollution.  
With ISO 14001, firms are able to find out and evaluate the  
environmental aspects associated to the life cycle of products  
and services to come out with a plan for solving the  
environmental issues.  
Due to the arising environmental issues and impacts of  
manufacturing activities, every firms play an important role  
and hold responsibility in helping to solve the problem and  
make an effort to resolve it. Firms interviewed in this studies  
has took action on their corporate social responsibility on  
environmental. For an instance, Konica Minolta focused on  
reducing their waste. They have set a target of zero waste and  
Acknowledgement  
This study supported by Universiti Teknikal Malaysia  
Melaka (UTeM), Ministry of Higher Education (MOHE),  
Malaysia. All errors and omissions are the responsibility of  
the authors.  
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