Student Socio-Psychological Expectations from Studying in Higher Education Institution: Satisfaction Degree and Implementation Evaluation

Journal of Environmental Treatment Techniques

2019, Special Issue on Environment, Management and Economy, Pages: 970-974

J. Environ. Treat. Tech.

ISSN: 2309-1185

Journal web link: http://www.jett.dormaj.com

Student Socio-Psychological Expectations from

Studying in Higher Education Institution:

Satisfaction Degree and Implementation

Evaluation

Rimma R. Khanmurzina , Denis G. Shelevoi , Larisa I. Tararina , Elena Yu. Mazhuga , Maxim

S. Fabrikov , Larisa A. Kosolapova , Anna I. Skorobogatova , Maria A. Matveeva

Department of Pedagogical Psychology and Pedagogics, Kazan Innovative University named after V. G. Timiryasov, Kazan, Russia

Department of Economics and Management in Construction, Pacific State University, Khabarovsk, Russia.

Department of Linguistics and Translation, Russian State Social University, Moscow, Russia.

Department of Legal Disciplines, Jewish University, Moscow, Russia.

Vice-Rector for Administrative Work and Management of Economic Complex, Vladimir State University named after Alexander Grigorievich and

Nikolai Grigorievich Stoletov, Vladimir, Russia.

Department of Pedagogy, Perm State University, Perm, Russia.

Department of Transport Law, Russian Transport University (RUT MIIT), Moscow, Russia.

Received: 13/09/2019

Accepted: 22/11/2019

Published: 20/12/2019

Abstract

The aim of the study is to analyze the implementation of students' expectations from studying at the University. The leading method

for the study of this problem is the method of the questionnaire, which allows the most qualitative and in-depth study of the expectations

of young people in relation to higher education. The article examines the socio-psychological expectations of students from studying

in higher educational institutions and the degree of their satisfaction. The novelty and originality of the study lies in the fact that the

degree of expectations from studying in higher education institution in several areas is considered: educational activity, scientific

activity, practical activity, leisure activity, communication. It is revealed that almost all five selected aspects characterizing the study

at the University, dominated by a high level of expectations, but the degree of implementation of these expectations varies markedly.

It is established that the highest level of implementation is characterized by areas that are not directly related to the educational process.

These are communication components (informal communication with teachers, communication in the student group and with the

administrative apparatus). It is shown that the components of the educational process (the content of the taught material and its

presentation by teachers) are evaluated significantly lower. It is shown that the lowest score was obtained for the organization and

conduct of practices at the University. It is revealed that the existing problems have a negative impact on the attitude of students to

their educational institution and, consequently, reduce its image in the eyes of future students and the public as a whole. The data

obtained in this work can be used in the psychology of education, age psychology, social psychology, pedagogy, sociology, as well as

for further theoretical development of this issue.

Keywords: Student youth, Educational activities, Expectations

themselves is particularly significant, as it is largely an

Introduction

indicator of how the higher education system meets their

expectations. When an applicant chooses which higher

education institution he will receive a future specialty, he

forms certain expectations for this institution. Moreover, if

Currently, in the context of reforming the system of higher

education and transition to new educational standards, it is

important to know the attitude of the subjects of the

educational process to the changes. The opinion of the students

Corresponding author: Rimma R. Khanmurzina, Department of Pedagogical Psychology and Pedagogics, Kazan Innovative

University named after V. G. Timiryasov, Kazan, Russia. E-mail: rimmulya_19@mail.ru.

Journal of Environmental Treatment Techniques

2019, Special Issue on Environment, Management and Economy, Pages: 970-974

expectations are not met, it negatively affects the image of the

University, reduces its rating and attractiveness in the eyes of

potential students and the public as a whole. An important

stage in the life of a young person is the process of his entry

into society through socialization, that is, the assimilation of

the norms and rules characteristic of this society. One of the

institutions that ensure the adaptation of young people to their

social environment is the Institute of education (1, 9, 17, 18,

based. The theory of rational expectations assumes that a

person makes his estimates about the future based on a set of

variables: what mistakes were made in the past, what mistakes

can be made in the future, what future is ahead (11). Under the

expectation of the subjects is understood probabilistic

assessment of their ability and ability to carry out any action

(14, 15).

The study of expectations is not limited to theories of

motivation. Expectations can also be studied as social

expectations-subjective orientations in the form of a set of

social attitudes, behavioral stereotypes, assessments that are

shared by members of a social group or the whole society

about the course of significant events that provide cognitive,

emotional and behavioral readiness of individuals to these

events (6). The subjective expectations of the individual

concern at least two aspects of the future: the individual and

the social. Individual expectations are ideas about the future,

associated with their own lives and their loved ones. The social

expectations of a particular person may take the form of vague

ideas, vague fears, hopes or coherent theories of social

reconstruction, political programs, and literary utopias (24).

Students' expectations of studying at the University are images

of studying at the University considering by them as the most

probable in a situation of uncertainty.

25). Education has been essential in every culture throughout

human history. Education in itself, as a value, is of great

importance in the minds of modern students, but in comparison

with other values, often of an individual nature, concerning the

young person and his personal life, is not quite popular. Each

applicant, entering a higher education institution, assesses the

prospects for higher education and their plans after University

(

2, 3, 4, 19, 20, 23). Regarding admission, the quality of

education, University life in General, potential future students

form their expectations. Conducting research on expectations

is a promising area that helps to understand what an individual

or a community wants. Youth expectations in the student

sphere especially need to be studied, as young people - the

most mobile socio-demographic group, is the successor of

traditions, which also carries the beginnings of a new culture,

young people adapt to the existing system, but also adapt new

patterns of behavior to themselves. Student youth is on the

periphery between schooling that was recently, life in the

parental home and exit into adulthood, when the young man

himself will decide what to do. Some students begin to work

from the first year of University and, therefore, they form an

idea of the importance of their own resources, so for them the

expectations of the education will be higher, because they

understand that they spend time, effort and money on it.

Carrying out such studies, the analysis of the results can allow

to create the most effective and conscious transition between

such basic points as school-University-work, when a young

person will be confident in his choice, when he will understand

that the education he receives will really give him the

opportunity to settle in life and take the expected social

position.

Education is a hot topic of discussion today, especially

given that various researchers believe that the Russian

education system is in a state of crisis. The crisis here means

that although education itself has

a certain level of

competitiveness, it is quite difficult to apply education for

practical purposes because of the state of the Russian

economy, which requires a lot, but provides little (10). The

advantages and disadvantages of the current education system,

its future prospects, what needs to be changed, improved and

what needs to be preserved are actively discussed. Also

important is the fact that it is impossible to consider the

institution of education without affecting its functions, among

which are: socialization, education, and creation of a

competitive base of employees, both for the internal and

external market, which is understood as the exchange of

valuable personnel and international cooperation, and all those

who are actively involved in this system. First, these are people

receiving higher education, as well as employees of higher

educational institutions. Many studies confirm the fact that the

system of values of modern students differs by great

pragmatism from the values of the youth who lived in the

period of existence of Russia before perestroika. The General

direction of reforms of economic and social life in our country

has significantly changed not only the situation in the system

of life values of modern youth, but also made some

adjustments to its attitudes to higher education and the

hierarchy of motives for choosing a future profession (12). At

the present stage of globalization, the transition to a new

knowledge-based economy has been clearly defined.

Fundamentally new in the new economy is the loss of the

dominant role of financial capital in wealth creation.

Intellectual and social capital began to play a decisive role

Literature Review

In modern science, the term expectation is used in various

disciplines and each of them has its own characteristics in the

definition. In addition, for example, two terms are used in

sociology - expectations and social expectations (5, 8, 14, 15,

16). Expectations, first, are individual in nature and relate to

the image of the future result, which can be changed,

approximated in time or distant through the activities of the

subject of expectation. In sociology, the term expectation is

most often mentioned in the framework of the theory of

structural functionalism, as a set of individual expectations of

a person due to his characteristic type of social behavior, his

social status, as well as the characteristics of contemporary

society (7). With the accumulation of scientific knowledge, our

understanding of the reality around us grows, one way or

another, any phenomenon is subjected to study and acquires

new theoretical approaches, expectation is no exception. The

theory of adaptive expectations considers that the person

estimates the future situation and expects any concrete

changes, considering mistakes of the past and only on them is

(

13). The accumulation of knowledge, its application in the

professional environment is directly related to the education

system. The quality of education itself determines how

successful and competitive consumers of higher education

Journal of Environmental Treatment Techniques

2019, Special Issue on Environment, Management and Economy, Pages: 970-974

services will be. At present, not only Russian, but also the

world education as a whole has entered the era of fundamental

changes, which are directly related to the evolutionary changes

in society (21). It is important to understand that the modern

global trend is the customization of all aspects of human life



applicant?



What factors influenced the choice of the

What were the motives of the current student to

enter a higher education institution?

According to the results of the questionnaire, students'

expectations of studying at the University in five areas were

formulated: educational activities, scientific activities,

practical activities at the University, leisure activities (creative

and sports), as well as communication components at all

levels.

(

22). Customization refers to the creation of a product based

on the individual preferences of the customer. This is fully

typical for the economy, when a person has the opportunity to

create a unique product design. The same trend will

accompany the sphere of education; it will become more and

more individualized. Lectures in the University building,

physical presence and binding to the place will become

outdated. The student will have the opportunity to choose the

courses, teachers, skills that he wants to master, the student

will choose the educational curriculum, and teachers in this

case will act as a source of information. In addition, here

expectations will take a dominant place, as their satisfaction

will be the basis for the success of the educational segment. It

is necessary to understand that higher education is still a

certain product, so for its continuous improvement it is

necessary to study the opinion of its main consumers. This may

be research aimed at studying students' satisfaction with the

process of learning in higher education institution, the quality

of services provided to students, as well as the implementation

of students' expectations that they had before entering higher

education institution.

Results and Discussion

The first task of the study was to determine the motives of

students when entering the University. The vast majority of

answers (68%) are answers about obtaining knowledge and

mastering the skills of the future profession. However, there

were other options: parents insisted (5%), entered the institute

by points (18%), and did not enter anywhere else (3%). In

quantitative representation, the majority of students on the

question of how he learned about the University said that they

received information about this institution from relatives or

friends studying or having studied there (53%), as well as

directly from the Internet (43%), which can tell us about the

effectiveness of these sources of information. Open days are

significantly inferior as a means of informing students.

According to the results, students of Humanities and technical

areas mainly chose a high level of expectations from lectures,

but also noted the low degree of its implementation, which

cannot be said about the low level of expectations, which,

although not so many people chose, nevertheless, was more

realized. Students of both directions also in the majority noted

high level of expectations from presentation of material by the

teacher, but at the same time also specified rather not high

degree of realization of expectations (51%). Those who

thought that the teacher would communicate with them, and

not just give a lecture, had a higher level of realization of

expectations. The majority of respondents on all questions

highlighted a high level of expectations, and on average

students of both directions have the same level of realization

of expectations. The majority of respondents noted the average

level of expectations from their participation in various

scientific events.

According to the data obtained, the percentage of students

willing to actively participate in various scientific activities in

the Humanities is two times lower (8%), which may indicate a

greater desire of technical students to participate in such

activities (18%). In addition, it is interesting, that a large

percentage of humanitarian respondents noted the low

implementation of expectations from the number of

conferences. Students of technical direction largely (42%) felt

that it would be easier to find people of interest to organize

their own Association, while the degree of realization of

expectations was relatively high. Most of the students noted a

high level of expectations from the equipment of sports

sections, although not every fourth Respondent (27%)

expected modern equipment of sports grounds.

2.1 The Purpose and Structure of the Pilot Study

The questionnaire aimed at studying students' expectations

from studying at the University consisted of several parts. The

first set of questions was devoted to educational activities and

included questions about the implementation of expectations

from lectures, from the content of the taught material and its

presentation by teachers. The second part contained

information about the respondents' expectations regarding the

communication process at the University at all its levels: in the

group, between the student and the teacher, as well as between

the student and the administrative apparatus of the University.

The third part reflects the expectations of students from the

practice at the University. It is presented with a question as to

how they assess University practice. The fourth set of

questions reflects the range of respondents' expectations

regarding leisure activity, namely sports and creative. The fifth

set of questions related to scientific activities at the University

and included questions about the implementation of

expectations from participation in conferences, round tables

and the like, awareness of scientific events and their

organization. The pilot study addressed the following issues:



What were the students' expectations regarding

academic activities at the University?



What were the students' expectations regarding

research activities at the University?



What were the students' expectations regarding

creative activity at the University?



What were the students' expectations regarding the

organization of practical activities at the University?



What were the students' expectations regarding

sports activities at the University?

An interesting fact is that the most popular among students

were high and medium levels of expectations from

communication with the administrative apparatus of the

University. At the same time, if the degree of implementation



What were the students' expectations regarding

communication practices at the University?

Journal of Environmental Treatment Techniques

2019, Special Issue on Environment, Management and Economy, Pages: 970-974

of the high level has equal proportions, the average level of the

two directions was realized a little differently. Thus, students

of the Humanities noted a greater degree of realization of the

expectations of the average level. However, the expectations

of those who had them at a low level were met largely. The

majority of students noted a high level of expectations, but the

degree of its realization was lower for students of the

Humanities. More than half of students of technical specialties

surrounding material and spiritual worlds in young people, to

promote awareness of the belonging of each person to a single

human community, to transmit from generation to generation

cultural values in their universal understanding.

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